Ring 9 FAQ
» 1 - Who is Ring 9 and what do they do?
» 2 - How long has Ring 9 been
in existence?
» 3 - Is Ring 9 publicly traded?
» 4 - Who runs Ring 9?
» 5 - Tell me more about Ring
9’s products and services.
» 6 - Why haven’t I heard
of Ring 9?
» 7 - How big is Ring 9?
» 8- How does customer service
work at Ring 9?
» 9 - Does Ring 9 sell internet
access?
» 10 - Does Ring 9 sell the
phones and other equipment?
1
- Who is Ring 9 and what do they do?
Ring 9 is a Florida based company that provides
hosted Voice over IP (VOIP) services nationwide to business
customers.
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2
- How long has Ring 9 been in
existence?
Ring 9’s roots date back to 1990, when
its former parent company, Central Services Group (CSG),
was formed. CSG was a successful telecommunications
provider that also served business customers. In 2004
CSG created their VoIP product line under the Ring 9
brand. In 2006 the Ring 9 was spun out of CSG as a stand
alone company.
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3
- Is Ring 9 publicly traded?
Ring 9 is a private company.
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4
- Who runs Ring 9?
Ring 9 Management
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5
- Tell me more about Ring 9’s products and services.
Ring 9 provides a “hosted PBX/VoIP” service that will replace a business’s on site phone system and their local and long distance services. These are replaced with special internet protocol (IP) phones from Cisco and broadband IP connections. For one flat monthly fee customers receive local, domestic long distance, voice mail, a web portal for administration, and array of fantastic features, many of which are not available with traditional phone services.
For customers that do not want to get rid of their existing phone system, Ring 9 can replace the phone lines only with their “trunk replacement” service.
Ring 9 Web Meeting facilitates collaboration between businesses and their customers, employees and partners, whether they are around the corner or around the world. Ring 9 uniquely combines Hosted PBX and Web Meeting for a total, cost effective business solution.
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6
- Why haven’t I heard
of Ring 9?
Ring 9 has historically been investing in its VoIP platform – not in sales and marketing. After several years of testing various configurations, Ring 9 has developed a state of the art services platform. It is also starting to make some investments in marketing and advertising, providing Ring 9 more exposure in the business marketplace.
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7
- How big is Ring 9?
Ring 9 is private and does not disclose financials.
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8
- How does customer service work at Ring 9?
Ring 9 is not new at servicing business customers - given its 17 year history with business customers at CSG. All Ring 9 customers are given access to a web portal to administer their accounts. Many activities that formerly required a vendor to visit, such as moves, adds, changes, and feature activation are done with the click of a mouse. Should a customer have any difficulty whatsoever, Ring 9 does have an in house customer support team that can be reached via e-mail, web site, or a toll free phone call.
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9
- Does Ring 9 sell internet
access?
If necessary, ring 9 can provide internet access through one of its many business partners. Ring 9 does not require that you change ISPs, and if your current bandwidth is sufficient there is no need to purchase internet services from Ring 9 or anyone else. However, should you need to purchase internet bandwidth, Ring 9 does not require it be purchased from ring 9. You can purchase your internet bandwidth from any Tier 1 provider ot their authorized representatives.
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10
- Does Ring 9 sell the phones and other equipment?
Ring 9 will sell phones, routers, and other equipment on an as needed basis. Ring 9 does not require the equipment to be purchased from them, it is perfectly OK for a customer to purchase equipment elsewhere.
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